Legal
Privacy Policy
Not legal advice. This policy describes how Radical Red Rocket handles personal information on our website and in related sales and service operations. It is written for transparency and California privacy expectations. For formal compliance advice, consult a licensed attorney.
1. Who we are
Radical Red Rocket (“we,” “us,” or “our”) provides B2B marketing and demand systems for HVAC and plumbing businesses in the United States (the “Booked Jobs System” and related services).
Website: https://radicalredrocket.com
Phone: (619) 975-3627
Privacy requests: email
Email us
with subject line “Privacy Request”
2. Scope
This Privacy Policy applies to:
- Our website at radicalredrocket.com and related pages (including this Privacy Policy and Terms);
- Our online fit form and booking flow;
- Phone and voice-assistant scheduling help at our published business number;
- Email and SMS we send related to inquiries, booking, and (where permitted) marketing;
- Personal information we process as a service provider / contractor when delivering services for business clients (see Section 12).
It does not control third-party sites we link to (for example Cal.com, Facebook, LinkedIn, or Google Business Profile).
3. Information we collect
3.1 Information you provide
When you use our fit form, book a call, email us, or call us, we may collect:
- Identifiers: name, email address, phone number, company name, website URL;
- Professional / business information: trade (HVAC/plumbing), service focus, role, whether you serve the USA, revenue band, capacity to take more work, speed-to-lead habits, past customer/list readiness, optional notes about bottlenecks;
- Story-rights preference: whether you are open to Founding 5 publicity terms;
- Communications content: messages you send us, call notes, and booking notes.
3.2 Information collected automatically
- Device and log data: IP address, browser type, approximate location derived from IP, pages requested, timestamps, and similar server logs (via our host, Netlify);
- Local storage: limited form/booking data stored in your browser (sessionStorage / localStorage) to complete booking and for local debugging—not sold by us.
3.3 Information from third parties
Scheduling tools (e.g., Cal.com) may share booking details with us. If you contact us through social platforms, we receive what you choose to share and what those platforms make available under their settings.
3.4 Categories (CCPA-style summary)
| Category | Examples | Collected? |
|---|---|---|
| Identifiers | Name, email, phone, IP address | Yes |
| Customer / commercial records | Company, services of interest, inquiry records | Yes |
| Internet / network activity | Site logs, form submissions | Yes |
| Professional / employment-related | Role, trade, business capacity | Yes |
| Geolocation (precise) | GPS-level location | No (we do not intentionally collect precise geolocation) |
| Sensitive personal information (CCPA) | SSN, precise geolocation, account passwords, government ID | Not intentionally collected for website visitors |
| Protected classification characteristics | Race, religion, etc. | No |
4. How we use information
We use personal information to:
- Determine whether you may be a fit for our services;
- Schedule and prepare for start calls;
- Respond to questions and provide customer service;
- Send transactional messages (confirmations, reminders, delivery notices);
- Send marketing communications where allowed by law and your preferences;
- Improve our website, offers, and operations;
- Protect security, prevent fraud/abuse, and enforce our Terms;
- Comply with legal obligations and defend legal claims;
- Deliver contracted services to business clients (Section 12).
5. How we share information
We do not sell your personal information for money. We also do not share personal information for cross-context behavioral advertising as those terms are used under California law (for example, we do not currently run third-party advertising pixels on our marketing site for that purpose).
We may disclose personal information to:
- Service providers / contractors who process data for us, such as:
- Netlify — website hosting and serverless functions;
- Encharge — email/SMS automation, site visitor tracking, and CRM-style contact records;
- Google Analytics 4 — website usage analytics;
- Cal.com — appointment scheduling;
- Voice / AI phone tools — call handling and booking assistance on our business line;
- Twilio or similar — if SMS is connected through our automation stack;
- Professional advisors (legal, accounting) under confidentiality;
- Authorities when required by law or to protect rights and safety;
- Business transfers (merger, acquisition, asset sale)—subject to applicable notice.
Service providers are expected to process personal information only for our business purposes under contract.
6. Cookies, storage & tracking
Our marketing site is primarily static. We may use browser local storage / session storage to keep form progress and booking prep data on your device.
We also use the following analytics and marketing tools on radicalredrocket.com:
-
Google Analytics 4 (GA4) (measurement ID
G-KJ2DPMM0D0) — to understand site traffic, pages viewed, and high-level conversions (for example form completion). Google may set cookies or use similar technologies. See Google’s policies for how Google processes data. - Encharge site tracking — to recognize visits, associate browsing with a contact when you identify yourself (for example by submitting our form), and support email/SMS automation. Encharge may set cookies or use similar technologies.
We do not currently use third-party advertising pixels (for example Meta ads pixel) for cross-context behavioral advertising on this site. If that changes, we will update this Policy.
Do Not Track: There is no consistent industry standard for “Do Not Track” browser signals. We do not respond to DNT signals in a special way beyond the practices described here.
7. Email, SMS & phone
- Transactional: We may contact you by email, SMS, or phone about your inquiry, booking, or services you request.
- Marketing: Where permitted, we may send marketing emails. You can unsubscribe via the link in those emails.
- SMS marketing: We do not intend to send promotional SMS without appropriate consent. Message/data rates may apply for any SMS. Reply STOP to opt out of SMS where that mechanism is available.
- Voice AI: Calls to our published number may be handled in whole or in part by an AI scheduling assistant. Do not share sensitive personal information (SSN, payment card numbers, etc.) on that line unless we specifically ask for it through a secure method.
8. Retention & security
We keep personal information only as long as reasonably needed for the purposes above—such as sales pipeline, service delivery, legal compliance, dispute resolution, and security—then delete or de-identify it when appropriate.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure.
9. Children
Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 where a higher age is required). If you believe a child provided information, contact us and we will take appropriate steps to delete it.
10. Your privacy rights (general)
Depending on where you live, you may have rights to request access, correction, or deletion of personal information, or to object to certain processing. To exercise rights, contact us using Section 14. We will verify requests as required by law.
11. California residents (CCPA / CPRA)
This section applies to California residents and supplements the rest of this Policy. “Personal information” and “sensitive personal information” have the meanings in the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, “CCPA”).
11.1 Notice at collection
We collect the categories listed in Section 3 for the business purposes in Section 4. We do not sell personal information or share it for cross-context behavioral advertising.
11.2 Categories collected in the past 12 months
Depending on your interactions, we may have collected: identifiers; commercial/customer records; internet or electronic network activity; and professional or employment-related information. We have not intentionally collected sensitive personal information from website visitors for website marketing purposes.
11.3 Sources
Directly from you; automatically from your device when you use our site; from scheduling and communications tools you use with us.
11.4 Business / commercial purposes
Providing our services; communicating with you; security and debugging; short-term transient use; quality and safety; auditing related to interactions; and other purposes described in Section 4 that qualify as business purposes under CCPA.
11.5 Disclosure to third parties
In the past 12 months, we may have disclosed personal information to service providers/contractors (hosting, email/SMS, scheduling, voice tools) for the business purposes above. We do not sell personal information and do not share it for cross-context behavioral advertising.
11.6 Your California rights
Subject to exceptions, California residents may have the right to:
- Know / access the categories and specific pieces of personal information we collected about you;
- Delete personal information we collected from you;
- Correct inaccurate personal information;
- Opt out of sale or sharing of personal information (we do not sell or share as described above);
- Limit use and disclosure of sensitive personal information (we do not use SPI for inferring characteristics);
- Non-discrimination for exercising CCPA rights.
11.7 How to submit a request
Email Email us with subject “California Privacy Request” and include: your full name, the email/phone you used with us, and the type of request (access, delete, correct, etc.).
We will verify your identity using information we already have (for example matching email/phone to our records). We aim to respond within 45 days (or as otherwise allowed by law, including a permitted extension with notice).
You may use an authorized agent with proof of authorization and identity verification as required by CCPA.
11.8 Do Not Sell or Share My Personal Information
We do not sell personal information or share it for cross-context behavioral advertising. If that ever changes, we will update this Policy and provide a clear opt-out method. You may still contact us anytime at the email above to confirm our practices or make a request.
11.9 Shine the Light (Cal. Civ. Code § 1798.83)
We do not disclose personal information to third parties for their own direct marketing purposes. California residents may request information about our compliance with this section by contacting us as above.
11.10 Metrics
If we become required to publish CCPA request metrics, we will do so as required by law.
12. Services we provide to clients
When we install systems for HVAC/plumbing clients (for example AI chatbots on their websites or CRM integrations), we typically process personal information about their customers or website visitors as a service provider / contractor on the client’s instructions.
In that role, the client is generally the business responsible for their privacy notices to end customers. We process that data to deliver the contracted services, not to sell it. Client contracts and statements of work may include additional data-processing terms.
13. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be highlighted on our website or by email where appropriate.
14. Contact
Radical Red Rocket
Privacy requests: Email us
Phone: (619) 975-3627
Web: radicalredrocket.com